Returns
Our refund and returns policy lasts 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The buyer is responsible for paying the return shipping, unless the return is eligible for a full refund.
Please see Refund and Returns Policy for more detailed information on returning items.
Shipping details
Our normal shipping days are Monday through Friday, during normal business hours. Depending which shipping class is selected will determine when your order will be shipped.
- USPS, UPS, and FedEx items: These items can be shipped by ground service. These items will generally be shipped on the next available business day from the date the order was placed.
- Freight items: These items are large items too large/heavy to be shipped by ground service. When you order an item that falls in this category, you will be prompted to fill out a contact us form. We will prepare a freight shipping quote and contact you to continue with the order process.
Freight Shipping Details
Certain bulky items can only be shipped on a pallet via an LTL freight company. If you purchase one of these items, we will quote the freight charges so you can make an informed purchasing decision. Base rate freight charges assume that you are shipping to a business with a forklift that has regular hours, Monday thru Friday. Alternatively, you can have your order shipped to a local freight terminal, where you can pick it up in person. Following is a list of items that will incur additional fees for freight shipping:
- Destination is a residence or “farm”
- Lift Gate unloading service
- Scheduling a delivery appointment
Where are the model and serial numbers on my Kioti equipment?
Tractor
Tractor
Loader
UTV (driver’s side rear wheel)
MowerMower
Skid-Steer
Where are the model and serial number on my Avant equipment?
Cab model loader
Non-Cab model loaderExamples of Avant Attachments serial # tag locations
What does the serial range mean on an Avant product page?
This information, in most cases, aligns with the “Model year” on the model/serial tag that is on Avant machinery.
What does “Stage V” mean on an Avant Model number?
“Stage V” is a designation used by Avant (and other manufacturers) for a change in engine configuration. The main identifying feature for Avant machines is the engine hood design. The front grey screen wraps up over the top of the hood panel.
Example of Stage V hood. Notice the front grey screen wraps up over the top.
Example of non- “Stage V” hood.
What does “Stage V” mean on a Kioti Tractor Model number?
“Stage V” is a designation used by Kioti (and other manufacturers) for a change in engine emission configuration, for example Tier 2, Tier 4, and Stage V. The main identifying features for Stage V or non-Stage V on Kioti Tractors are the three ways listed below.
- To verify by your CK10 or DK10 series Kioti engine air filter, check the air filter cover fasteners or the diameter of the outer filter. *Please note: This does not apply to CK20 and DK20 series tractors.
- Stage V will have an orange plastic fastener and 5.5″ filter diameter.
- non-Stage V will have 3 metal clips and 6″ filter diameter.
- Stage V will have an orange plastic fastener and 5.5″ filter diameter.
- To verify by your engine fuel filter, check it in one of these ways.
- Physically check the part number printed onto the filter.
- Stage V will have a clear bowl on the bottom of the engine fuel filter on CK, DK, NS, NX, and RX series tractors. Non-Stage V will not have a clear bowl.
- To verify by your engine’s Inlet Metering Valve (IMV Valve), check its size and location.
- Stage 5 IMV Valve is smaller and points outwards.
- non-Stage V IMV Valve is larger and points backwards.
- Stage 5 IMV Valve is smaller and points outwards.
Which HST filter do I need for my DK, NS, or NX series tractor?
Kioti made a running change in which filter they used on the DK, NS, and RX series tractor. The serial number of the tractors does not specify which filter(old revision or new revision) was used on them. Also, the filters are NOT interchangeable. So, use these 3 ways to visually verify which filter you need for your DK, NS, or RX tractor.
- Verify by using the part number printed on the filter.
Old revision T4125-38021 New Revision TD24-0257A - Verify by measuring the filter that is on your tractor.
- Old revision(yellow) filter is 6″ long and 3-1/4″ in diameter.
- New revision(white) filter is 4-1/2″ long and 3-7/8″ in diameter.
- Verify by the general shape of the filter.
- Old revision(yellow) filter has notches around the top(threaded end) of the filter.
- New revision(white) filter is smooth around the top(threaded end) of the filter.