Returns
You may return most new, unopened items which were not special orders within 30 days of delivery for a full refund. Items should be returned in their original packaging. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All returns will be subject to a 15% restocking fee. Special order items may be returned at our discretion. We will not accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more than 30 days after delivery. If you would like to make a return or exchange, you must File a Return and receive an RMA number before returning your items. Items returned to us without notification will not be eligible for a refund or exchange.
Items that are non-returnable include:
- Electrical Parts
- Paint
Shipping details
Our normal shipping days are Monday through Friday, during normal business hours. Depending which shipping class is selected will determine when your order will be shipped.
- USPS, UPS, and FedEx items: These items can be shipped by ground service. These items will generally be shipped on the next available business day from the date the order was placed.
- Freight items: These items are large items too large/heavy to be shipped by ground service. When you order an item that falls in this category, you will be prompted to fill out a contact us form. We will prepare a freight shipping quote and contact you to continue with the order process.
Freight Shipping Details
Certain bulky items can only be shipped on a pallet via an LTL freight company. If you purchase one of these items, we will quote the freight charges so you can make an informed purchasing decision. Base rate freight charges assume that you are shipping to a business with a forklift that has regular hours, Monday thru Friday. Alternatively, you can have your order shipped to a local freight terminal, where you can pick it up in person. Following is a list of items that will incur additional fees for freight shipping:
- Destination is a residence or “farm”
- Lift Gate unloading service
- Scheduling a delivery appointment
Where are the model and serial number on my Kioti equipment?
Tractor
Loader
UTV (driver’s side rear wheel)
Mower
Where are the model and serial number on my Avant Loader?
Cab model loader
Non-Cab model loader
What does the serial range mean on an Avant product page?
This information, in most cases, aligns with the “Model year” on the model/serial tag that is on Avant machinery.
What does “Stage V” mean on an Avant Model number?
“Stage V” is a designation used by Avant (and other manufacturers) for a change in engine configuration. The main identifying feature for Avant machines is the engine hood design. The front grey screen wraps up over the top of the hood panel.
Example of Stage V hood. Notice the front grey screen wraps up over the top.
Example of non- “Stage V” hood.
What does “Stage V” mean on a Kioti Tractor Model number?
“Stage V” is a designation used by Kioti (and other manufacturers) for a change in engine emission configuration, for example Tier 2, Tier 4, and Stage V. The main identifying features for Kioti Tractors are 1. Engine Air Filter and 2. Engine Fuel Filter.
- To verify your CK10 or DK10 series Kioti engine air filter, check the air filter cover fasteners or the diameter of the outer filter. *Please note: This does not apply to CK20 and DK20 series tractors.
- Stage V will have an orange plastic fastener and 5.5” filter diameter.
- Non- Stage V will have 3 metal fastener clips and 6” filter diameter.
- To verify your engine fuel filter, verify it in one of these ways.
- Physically check the part number printed onto the filter.
- Stage V will have a clear bowl on the bottom of the engine fuel filter on CK, DK, NS, NX, and RX series tractors.
Example of Stage V fuel filter with clear bowl on bottom.